Returns & Exchanges

Product(s) can only be exchanged from RIOS online store only within 14 days from the date of purchase.

Items purchased on sale/discount will not be Returned or Exchanged.

No Cash Refunds are allowed.

Items purchased from the online store cannot be returned or exchanged from retail/offline stores and vice versa.

There is no return or replacement of items if the customer does not like the shade, color, texture, or fragrance of the product.

The product should not be used/opened, tags must be intact and the product should be in good condition.

The original invoice is required for exchange within 14 days of purchase for unused products in original packaging.

Contact our Customer Care center by sending us an Invoice and images of the defective product at or Call / Whatsapp us at (971) 52 604 2840.